Set up payment issues, such as declined or incomplete transactions

If you take issues paying for Google products, you lot might need to fix a trouble with your payments profile.

Notice the outcome you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the effect:

  • If this message is followed by instructions for submitting boosted information to u.s.a., delight do so. The other steps listed are unlikely to resolve this effect.
  • Check whether the billing accost for your payment method (such as a credit menu) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play souvenir bill of fare to consummate the transaction.
  • Effort using the all-time interface for your calculating device:
    • If you're using a desktop computer, try the transaction using the Google product's website.
    • If you lot're using a mobile device, try using the production'south mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Try creating a new Google business relationship if yous don't already have one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is upward to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please apply another form of payment."

Note: These steps also apply if you see the error bulletin "Your payment didn't go through. Please try a different payment method or endeavour once more later on."

Effort the following:

  1. Check to see if your payment method is upward to engagement. If it isn't, update it in the Payments center, then try your purchase once more.
  2. Make sure you have plenty money in your account for the purchase.
  3. If you're still having issues, contact your bank to see if there'south a problem with your account.
  4. Try making the buy again with a different payment method.

"Your payment was declined due to an issue with your account"

If yous see this message, it might be considering:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a piffling more than information to protect your account against fraud.
  • We demand a little more information to comply with European union constabulary (European customers only).

To fix the issue, try the post-obit:

  1. Get to the Payments heart.
  2. Take activity on whatsoever errors or requests in the payments middle.
    1. You might need to verify your identity earlier you can purchase annihilation through your Google Business relationship.
  3. Make sure your name, address, and payment information are up to appointment.

"Unable to process payment: Low card rest"

Y'all might not have plenty funds in your account to make the payment. Check your account balance or contact your banking concern.

Ineligible or unavailable credit or debit menu

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you can use it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you lot have multiple accounts, sign in to the business relationship with the grayed-out carte.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you lot'll detect a temporary charge on your bill of fare statement forth with an 8-digit code.
  5. To consummate verification, become to pay.google.com and enter the eight-digit lawmaking.

If y'all try to verify the payment method over again:

  1. Confirm which card you want to verify.
  2. Check how long ago yous tried to verify your card.
    • If less than 2 days: Wait up to ii days.
    • If more than 2 days: Bank check your bill of fare statement. Y'all should find a temporary charge from Google chosen "GOOGLE Exam," with an 8-digit code.

Carte is grayed out & says "carte du jour is ineligible"

You lot tin can't use this bill of fare for this purchase. Try to brand the buy over again with a different carte.

If the menu y'all desire to apply isn't listed, follow the on-screen instructions to add a new menu.

Closed payments profile

Learn more about what to exercise if you temporarily or permanently closed your payments profile.

If you lot're still having problem, contact support.

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